FAQ

• Practical info
  • 1. Where can I buy Lierac products?

    LIERAC products are sold in drugstores and selected independent accounts.

  • 2. Is it possible to receive samples?

    We do not send samples by mail. We reserve our trial sizes for points of sale that focus on advice and help customers try the products best suited to their individual needs. In these stores, you will also find some testers so that you can discover the textures and fragrances of certain products.

  • 3. How can I receive information about the brand?

    Range brochures are available at points of sale carrying our brand.

    Due to the high demand, notably from students, we unfortunately cannot satisfy every request. Instead, we ask that you visit our website, where you can find all of the available information.

  • 4. I would like to be a volunteer to participate in clinical tests for the products. What do I need to do?

    We do not recruit volunteers for our clinical studies. For reasons of objectivity and confidentiality, these tests are carried out by independent laboratories with their own panels.

  • 5. How much do Lierac products cost?

    In accordance with the law, each retailer is free to set its own sales prices for consumers.
    Retail prices can therefore vary from one point of sale to the next.

  • 6. I would like to join the Lierac teams. Who should I contact?

    To send in your application, click here

• Lierac worldwide
  • 1. I would like to distribute Lierac products abroad.

    Please contact our International Department. Click here

• The Lierac loyalty program
  • 1. Where can I get a Lierac loyalty card?

    We offer our loyalty card at all of our points of sale. Don’t hesitate to ask your beauty advisor for your card.

  • 2. What are the benefits?

    After at least 5, 8, or 10 purchases of LIERAC products, you can choose a free gift among a list of selected products.

  • 3. How does the loyalty card work?

    After your purchases, fill out the loyalty card and send it to our office in NY with every bar code and receipt enclosed.
    You will receive your gift in the following three weeks.

• Directly from our laboratory
  • 1. Are Lierac products tested on animals?

    We do not test our products on animals. We comply with European regulations, which prohibit the use of such methods.

  • 2. How long can I keep the products before and after opening?

    Before opening: unless specified otherwise, our formulas have a proven stability of over 30 months. In these conditions, in compliance with cosmetic regulations, they do not mention a sell-by date.

    And once they are opened? We print the PAO date (Period After Opening) on each product, using a pictogram representing an open jar and indicating the recommended period of use. This generally varies between 3 and 24 months.
    

  • 3. I developed an allergic reaction after applying a Lierac product.

    An allergic reaction can occur at any time. Contact our cosmetic vigilance service here or call +33 (0) 134 235 000
    If necessary, consult your doctor. 

  • 4. How can I obtain the list of ingredients for a product?

    The complete list of ingredients is indicated on each box, following the INCI nomenclature.
    Contact us here if you would like to receive it by e-mail.